Frequently Asked Questions

My file is corrupted...

If for some reason the file you downloaded seems to be damaged or corrupted please try downloading it again, this will often fix your problem. You have 24 hours to try again.

If it still looks damaged please contact support@vectorstock.com or fill in the contact form in the help section so that we can fix the file and/or give you a refund 2013 please note the file number in your support email. You can use our site with confidence. No credits will be lost!

Note: All files are zipped archives, make sure you have unzipped the archive. The folder will contain a vector EPS file. This file requires vector editing software, such as Adobe Illustrator to edit/open this file. The application must be able to open EPS version 16 files. Older applications may not open the files correctly. Please check the release notes with your application to confirm it is compatible with Illustrator EPS version 16 files.